Contact us

We are sorry that you have experienced a problem. If your donation has been declined would you mind checking the information below as there may be a valid reason you do not have your donation...

• The order was not eligible for a donation - you can see all the relevant donation information in the 'Important Information' section on the retailer listing.
• You used a voucher code that was not advertised on the easyfundraising site or in an easyfundraising email

I confirm I have checked the above and would like to submit a query about a donation in my account
or cancel and return to contact us form

We are sorry that you have experienced a problem. If your easysearch stats appear to be showing incorrectly would you mind checking the information below as there may be a valid reason that they appear that way...

• Did you know that the number of searches performed is calculated 1 week in arrears? This means that you wont see this weeks searches added to your total until the end of next week.

I confirm I have checked the above and would like to submit a query about incorrect stats.