Frequently asked questions

General Questions

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How long does it take for my donation to be confirmed?

Most retailers confirm your donation the same day as your transaction while others can take a little longer so please allow 30 days before getting in touch. Insurance retailers may take up to 90 days.

Security software users (Norton Internet Security, McAfee Security, etc)

Security software uses advert blocking systems and other technologies that can interfere with order tracking. Use our Settings Checker to ensure your security software doesn't prevent your orders from tracking successfully.

Do I need to alter my browser settings?

Sometimes the browser settings on your computer stop us from successfully tracking your donations or cause problems when you use our site. To keep everything running smoothly take a moment to run our Settings Checker which will identify and resolve any issues.

I cannot see the links to some retailers

Your security software may be blocking your images. Software such as Norton Internet Security or McAfee Security can also interfere with successful order tracking so take a moment to run our Settings Checker which will spot any issues and sort them out.

How do I see how much I've raised?

After you login, you'll see the amount you've raised to date across the top of the screen, plus the name of the cause you support.

I have a problem with my order

As you have purchased directly from the retailer you will need to contact them directly. However, we would like to know if you have had a completely unsatisfactory service as we value your feedback about our retailers.

How does it work with returns?

Again as you have purchased from the retailer you will need to contact them directly. Your donation will show as 'reversed' in your sales account.

How do I see how much my cause has raised?

You can see at any time how much your cause has raised by clicking on 'Account' then 'Cause Summary'.

Why do I need to register to use easyfundraising?

We have thousands of members making hundreds of thousands of orders every year, so we need to know who supports which cause.

The retailer I want to purchase from is not listed

Please contact us with the name of the retailer you would like to see listed and we'll try and sign them up to the programme!

How do we register?

To register online please click here. Registration is completely FREE. Alternatively if you want to register a cause click here

Why do retailers make free donations?

The cost of 'virtual shopping' are greatly reduced - online there's no shop, heating, electricity, rates, shop-fitting, sales person and so on. Because of this, our retailers are happy to support your cause when a new online customer is introduced to them.

Why is the service free?

To provide the easyfundraising website and service we retain a proportion of the retailers payment when a purchase is made. However, if no purchases are made there's nothing for us to retain.

How to add an email address to a safe senders list

To make sure you receive our emails, we suggest that you add to your email clients safe senders list. If you're unsure how to do this don't fear as below we will go through how to do this on the most common email clients, if your email client isn't listed and you're still not sure how to add to a safe sender's list you can contact us and we will endeavour to guide you through.

Outlook 2003/2007

Here is how to add an email address for Outlook 2003 and 2007.

  1. On the Tools menu, click Options.
  2. On the Preferences tab, under E-mail, click Junk E-mail.
  3. Click the Safe Senders or Safe Recipients tab.
  4. Click Add.
  5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter and then click OK.

Outlook 2010

Very similar to the above process but the safe senders menu is in a different location

  1. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options.
  2. Click the Safe Senders or Safe Recipients tab.
  3. Click Add.
  4. In the Enter an e-mail address or Internet domain name to be added to the list box, enter and then click OK.

Gmail (otherwise known as Google Mail)

Gmail is different to the traditional way of adding a safe sender in that all you need to do is add them to your contacts.

  1. Once logged into Gmail click on Contacts link in the top left just underneath the Gmail icon
  2. Then click the Add to "My contacts" button, in the box that opens underneath enter and click the Add button.

Yahoo mail

Yahoo mail also follows Gmail's pattern in that you add an email address to your contacts to make sure they don't disappear to your junk folder.

  1. Once logged into Yahoo Mail click on Contacts link on the left side menu.
  2. Then click the Add Contact button.
  3. A layout should appear to enter contact details, enter the first name as easy and the lastname as fundraising. Then enter in the box labelled Email.
  4. Lastly, locate and click the yellow Save button.

Hotmail (otherwise known as Windows Live Mail)

Hotmail is more traditional than Gmail and Yahoo in that you can explicitly tell it to never filter any from an address.

  1. Once logged into Hotmail click on Options.
  2. Then click Safe and blocked senders link under Junk e-mail.
  3. Click Safe senders
  4. Type in the Sender or domain to mark as safe field.
  5. Finally click Add to list.

Register Your Good Cause Questions

When and how are we paid?

We split the year into four quarters and total up the donations at the end of each one. If your cause has raised more than £15 in the quarter, we'll make payment around 60 days after the quarter finishes. If your cause hasn't raised £15, we'll simply carry forward the amount you have raised to the next quarter. The quarters are as follows:

  • Q1 is from 1 January - 31 March (paid at the end of May)
  • Q2 is from 1 April - 30 June (paid at the end of August)
  • Q3 is from 1 July - 30 September (paid at the end of November)
  • Q4 is from 1 October - 31 December (paid at the end of February)
You can choose to be paid by BACS, JustGiving or cheque.

Do all our supporters need to register?

Everyone who uses easyfundraising needs to set-up an individual account. This is so we can separate their donations from all other members and pay you correctly. is completely FREE.

Does it cost to use easyfundraising?

No, easyfundraising is completely free to use for both causes and their supporters.

How do I claim Gift Aid?

Simply tick the Gift Aid box and complete the relevant fields. Every quarter we will provide your cause (if they are a registered charity) with the information they need to make a claim from HMRC.

Business Registration Questions

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Does it cost businesses anything to use?

No, is completely free to use. And prices are exactly the same as if you visited the retailers website directly.

How many causes can my business support?

Presently we allow your business to support one good cause at any one time.
You can change the cause that your business supports at any time, but donations will be allocated to the cause your business was supporting at the beginning of each quarter.

How do I choose a good cause to support?

When you register your business you will be asked to choose a good cause to support.
The good cause that you wish to support, must be registered on easyfundraising.
We have over 55,000 good causes to choose from, from international and national charities, through to local sports clubs, and community groups.

What if the cause I wish to support is not on easyfundraising?

If your cause is not currently registered with don?t worry they just need to register. Most not for profit organisations with unselfish goals are eligible to be registered with easyfundraising so this should be quite straightforward. Why not contact the cause you wish to support and ask then to register at, or contact us with a few details and we will get in touch with them for you.

What can a business purchase via easyfundraising?

We have retailers across a wide range of business categories including, travel, accommodation, computing, mobile, telecoms, web hosting, office furniture, stationery, insurance, packaging, mailing and more.

Can I make personal purchases via easyfundraising?

Absolutely! We have over 2,700 retailers including big names like Amazon, Argos, John Lewis, Next, Apple, Game, Tesco, M&S, Currys, ebay, Boots, ASOS,and many more!

How are donations paid?

Donations are collected by easyfundraising and will be sent via cheque or BACS made payable to your chosen good cause.

How often are donations paid?

Donations are paid quarterly.

Frequently asked questions about registration

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Can I support more than one cause?

Yes of course you can. Just login as normal before you start to shop, then go to the 'Account' menu and select 'Settings' to select which cause will benefit from your purchase.

How does it work if I already have an account with a retailer?

If you already have an account with a retailer, for example, you are already registered with eBay or you have an existing business account with Staples, as long as you use the links on our site to access the retailer site, your donation will still be paid. However, we do suggest that you make a small purchase with them first, just to make sure.

My favourite cause is not listed

That's not a problem - just let us know and we'll send them an invitation to join us.

How does the retailer know who to pay?

Every member who registers is automatically allocated a 'UID' - Unique ID Number which we pass to the retailers when you visit them. If you make a purchase, this Unique ID Number is returned back to us and we use that to tie the donation to you and your cause.

Can anyone see what I have purchased?

No one (other than the retailer you purchased the item through) can see what you have purchased. The administrator of the cause you support can see a list of retailers that have been visited in order to raise funds for the cause, but they cannot see which of the supporters visited the site or what was purchased.

How do I claim Gift Aid?

Simply tick the Gift Aid box and complete the relevant fields. Every quarter we will provide your cause (if they are a registered charity) with the information they need to make a claim from HMRC.

Find & Remind Questions

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What is the Find & Remind toolbar?

The Find & Remind toolbar shows a little reminder every time a donation is available when you're shopping online.
Which means you'll never miss valuable donations!

Is it safe to use?

Yes! The Find & Remind toolbar is safe and secure.
There's no adware, spyware or spammy stuff, and it won't give your computer a virus.

Are there any adverts?

No, the Find & Remind toolbar is 100% ad-free.
It doesn't present or bombard you with adverts.

How much does it cost?

The Find & Remind toolbar is 100% free to install and use.

How many people have downloaded the Find & Remind toolbar?

Over 82,000 people have downloaded the Find & Remind toolbar!

Will I raise more with the Find & Remind toolbar?

We have found that fundraisers who download the Find & Remind toolbar raise up to 5 times more than those who don't.
There are no increased donations for using the easyfundraising Find & Remind, but those who download it are reminded every time a donation is available whilst shopping online. So they never miss out on valuable donations!

Why should I get the Find & Remind toolbar?

The Find & Remind toolbar helps you raise up to 5 times more!
It's 100% ad-free, safe, secure, and over 82,000 people have downloaded it.

Can I use the Find & Remind toolbar on my mobile device (i.e. phone, tablet, iPad)?

Unfortunately, the Find & Remind toolbar is not currently available on mobile devices such as tablets, mobile phones or iPads.

How do I get the Find & Remind toolbar?

Sign up to support a cause and once you've registered you'll be able to download the Find & Remind toolbar.

Cause Questions

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How do I login to the Administration Area?

Login using your username / password, then click on the 'Administration Area' under the "Account" menu in the top login box. You'll find everything you need to promote easyfundraising and easysearch to your supporters, including banners, flyers, sample copy for your newsletters and website, marketing tips and ideas, competitions and case studies.

What does status Red, Yellow & Green mean in my donation history?

  • Red = reversed (order rejected)
  • Yellow = pending
  • Green = confirmed

I have not received my last quarter's payment

Depending on your chosen method, we aim to make payment within 60 days after the close of each quarter. If payment has still not reached you after this time please contact us.

Can I raise funds for two (or more) causes?

Yes. You can raise funds for an infinite number of causes. Simply register the new cause details on the Register a Cause page.

How do we add a description and logo to our cause page?

If you wish to add a description next to your organisation's listing in the 'Find a Cause' section, simply email us If you also want to include your logo, please attach this to your email in either GIF or JPEG format.

How can I tell people about our easyfundraising page?

There are lots of easy ways to encourage people to use easyfundraising and support you. Visit the Spread the Word page for lots of effective ideas and tools.

How do I change the cause administrator?

The new administrator firstly needs to open an account and become a supporter of your cause, if they haven't already done so. Then just let us know by emailing, including the name, address (if different) and the email address of the person who wants to be the new administrator. We'll make the necessary changes then send you an email to let you know.

Supporter Questions

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How much of the donation does my good cause receive?

Your cause will receive 100% of the donation shown on the website. Sometimes retailers have different levels of donation depending on what you buy so to make sure you know exactly how much you'll raise, we clearly display the donation amounts on each retailer page.

How do easyfundraising make money?

We receive a bonus payment from our retailers when we send traffic to them. We use this to invest in new technologies to help you raise more, plus of course we have to pay for other important elements of the business such as our wonderful customer support team. We don't hide the fact that as well as doing great good, we are also a profitable organisation.

My donation still does not appear after 30 days

If it's been 30 days and your donation hasn't appeared, don't worry. Just complete a Missing Donation form and we'll investigate for you. While we're looking into it, we'll credit the donation to your account ourselves, so your cause doesn't miss out.

How do I change my personal details?

Login using your username / password, then select 'Settings' from the 'Account' menu in the top login bar.

Why does my donation show as 'reversed'?

This information is provided directly from the retailer and means that your order has been cancelled or rejected. If this isn't right, just contact us and we'll look into it for you.

How does the Free Funds section work?

It's simple. We've found several retailers who will pay donations just for trialing their service. If you then cancel your subscription before a charged period commences, your donation will still stand. There are also several other retailers who will pay donations if you switch an existing service to them, such as credit cards or phone & broadband services. This again means you pay nothing extra for your donation to apply, and it's also very likely your new provider can reduce your costs and save you money.

My favourite cause is not listed

That's not a problem - just let us know and we'll send them an invitation to join us.

Where's my donation?

Donations can take up to 14 days (or 90 days for insurance retailers and travel retailers may make their donation after your stay has been completed) to appear in your easyfundraising account. If it's been more than 30 days and your donation hasn't appeared, there are a number of reasons why this could be:

  • You weren't logged in to easyfundraising when you made your purchase or you visited the retailer via another website - to pass on a donation to your cause, our retailers need to be able to see that your order came via easyfundraising
  • You used a voucher code that's not listed on easyfundraising
  • You had more than one browser window open for the retailer when you made your purchase
  • You may have an antivirus, cookie or advert blocker installed on your PC which can occasionally prevent orders tracking correctly - to check this please visit

There may be other reasons too so if this doesn't answer your question, please do feel free to get in touch and we'll be happy to help.

Please also remember you need to visit the retailer's site via easyfundraising every time you visit a retailer for every purchase you make.

Note that it can take a retailer up to 14 days (or 90 days for insurance retailers and travel retailers may make their donation after your stay has been completed) to confirm a donation.

There may be other reasons in addition to the above however these are the main causes for missing or declined donations. If you require any further information or assistance please contact us

How do I ensure a donation is received?

Firstly we would suggest that you visit a retailer via one of the links and then check that we have recorded your visit in your Visited Retailers list. When shopping it is good practice to have only one browsing window open and this must be from your easyfundraising account. Also your shopping basket should be empty when you visit the retailer's website. Finally you can run our Settings Checker to ensure that we are tracking your purchases correctly.

Easysearch Questions

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How does the Referral Programme work?

For more information on how you can raise more for your cause via our referral program - click here

What is easysearch?

easysearch is a free search engine that enables you to raise funds for your good cause whenever you search the Web. We combine the results from Bing and Yahoo! to get the results you want.

How much does it cost to use?

Nothing - easysearch is completely free.

How does it work?

The search engines we work with generate revenues from advertising goods and services. We receive a percentage of this revenue and pass on a large portion to your cause. The final amount per completed search can vary, however generally works out around 0.5p. The average user generates approximately £20 per year for their cause.

What is a completed search?

A completed search is where you click on one of the results shown from your search and you visit that website. A donation will only be made if you complete the search.

How much can I raise?

It depends on how much you use the web, but by making just 10 searches per day with easysearch instead of Google or any other search engine, you should generate around £20 a year for your cause.

Can businesses use this service?

Absolutely, in fact this is probably one of the easiest ways to get lots of people using easysearch to generate funds for your cause. Any company, regardless of size, can use easysearch for their online searching. This can be a very lucrative way to raise funds for your cause.

How do we know how much we are raising?

The number of searches made by your supporters and the amount you've raised so far, is clearly displayed on your cause's easysearch homepage. This is updated 1 week in arrears. If you are the administrator of your easyfundraising account, we'll email you every week to let you know how much your supporters have raised through easysearch. This will then be paid together with your quarterly easyfundraising payment, providing £15.00 or more has been generated by your combined shopping and searching.

How do we add our logo on our easysearch page?

Please email and attach either a GIF or JPEG version of your image and we will update your easysearch page.

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