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About this cause

About our cause

Hcl is a charitable company that was set up in 1982 to provide accessible transport for people in Edinburgh and the Lothians.

The Company provides two services:
Dial-A-Ride provides a door-to-door transport service for people with limited mobility who are unable to use ordinary buses. The service operates seven days per week.

Passengers must be resident in Edinburgh or the Lothians and journeys are usually undertaken to places within Lothian.

The vehicles are specially adapted to carry combinations of wheelchair users and other passengers safely and comfortably. Each vehicle is linked by two way radio to our offices in Edinburgh, Dalkeith and Bathgate.

The driver will also assist you – it is part of the service – so please do not offer a tip.

You can make ONE advance booking and in addition you can try for as many bookings for trips on the same day or the day ahead as you wish. The availability of these bookings is subject to demand.

Dial-A-Bus provides transport from home to local shopping centres for people who cannot manage by ordinary bus.

The Service operates at least once a week from most areas in Edinburgh and the Lothians.

If you need a friend or relative to accompany you, let us know when you book and he/she can come too.

We may be able to arrange for someone to help you with your shopping. The driver will give you any help you need to get on or off the bus, it has been designed for easy access and is "wheelchair friendly".
Full details of local services will be sent to you once you have registered for

When Does it Operate?
Monday to Friday between 9.00am and 5.00pm.

How Does it Work?
You need to book a place on it by telephoning your local service, Monday to Friday. (see bookings and enquiries). The bus will then pick you up at your door (if necessary the driver will escort you to the bus) and will set you down at the shopping location. You will have between 1 to 2 hours at the shopping centre and then return home. The driver will take you and your shopping to your door if you need help.

Do I need to be registered with Dial-A-Bus?

Can I be accompanied?
Yes. If you are unable to travel by yourself you may bring an escort with you who will also travel at £1.50 return. Please remember to tell us you need space for an escort when you book.

Is there room for passengers who are wheelchair users?
Yes. The Dial-A-Bus is acce

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