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Top ways to make sure your donations track

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Missing Donations | easyfundraising

Missing Donation Campaign

<p style="font-size: 20px;line-height: 26px">If you notice a donation that you were expecting hasn’t appeared in your <a href="https://www.easyfundraising.org.uk/account/donations/?origin=LP108">donation summary</a> you can submit a missing donation form so we can track it down for you.<br>
</p>

Missing Donation Hero

Missing Donation - Hero

<p><strong>The donation hasn’t shown up in your account</strong>. You are able to do this straight after you have shopped so you don't have to keep checking back. We will review your enquiry after 14 days and investigate&nbsp;with the retailer</p>

MD Section 2

Missing Donations - Section 2

<h5 style="color: #0c4758;">Activate your donation each time you shop</h5>
<p style="color: #0c4758;">Ensure you click through to the retailer from the easyfundraising website, App or activate your Donation Reminder.<br><br>
</p>
<h5 style="color: #0c4758;" rel="color: #0c4758;">Check the terms of the retailer</h5>
<p style="color: #0c4758;">You can review the terms for each retailer on our website.<br><br>
</p>
<h5 style="color: #0c4758;">Only use easyfundraising voucher codes</h5>
<p style="color: #0c4758;">We would recommend only using voucher codes you find on our site to avoid any of your donations being declined by the retailer.<br><br>
</p>
<h5 style="color: #0c4758;">Don't use a private or incognito browser window</h5>
<p style="color: #0c4758;">If you use a private or incognito browser window, it can stop some of the tracking that we use from working.<br><br>
</p>
<h5 style="color: #0c4758;">Complete your shopping online</h5>
<p style="color: #0c4758;">If you have a problem with your purchase online and have to call the retailer to complete the sale, this can invalidate your claim, meaning you won't get a donation.<br><br>
</p>
<h5 style="color: #0c4758;">In your browser, are your cookies enabled and pop-up blockers/ad-blockers disabled?</h5>
<p style="color: #0c4758;" rel="color: #0c4758;">If not, you will need to amend the settings so that your visit can be tracked to the retailer and your donation can be added to your account summary.
</p>

Missing Donations - Section 3

<ul>
	<li>Order Number</li>
	<li>Amount spent</li>
	<li>What you bought</li>
</ul>

Missing Donations - Section 4

<p>Our investigations could take an average of 1-3 months from the date the claim is submitted but we will keep you updated.</p>

Missing Donations - Section 5

<ul>
	<li>When shopping with Amazon, make sure you have emptied your basket before making a purchase.</li>
	<li>When you're buying insurance, make sure you create a new quote and go ahead with buying the insurance, all in one go.</li>
	<li>If you're buying multiple insurance policies or mobile phone contracts, buy each one separately – this way you get a donation for each (unless in their terms they only offer one donation per customer).</li>
	<li>If you cancel or return your order, you won’t get a donation.</li>
	<li>If you’ve pre-booked any travel or holidays your donation will be added once you’ve been on holiday.</li>
</ul>

Missing a donation? We can help.

When to report a missing donation

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Key information you’ll need when you submit a claim:

Once you’ve reported a claim

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